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We have chosen to have several brands in our range. We only focus on brands that we endorse. Some may have features/specifications that are better suited to some people. Some brands have design models that decorate the home. Some models deliver more heat than others and some blow the heat further than others. Some models have additional air purification systems. Most models have integrated wifi control. And some cost more than others, even though the heating effect is the same. So here you simply have to do some research, what you need, what you want and what you are willing to pay. We can also help you find the right pump for your needs.
YES :) In collaboration with Resurs Bank, we offer up to 24 months of INTEREST-FREE installment payments. There is only a NOK 79 administration fee per month, as long as there is a balance. So the maximum cost will be 24 x NOK 79 (1896.-), but repayment can be made before 24 months. Interest accrues after 24 months.
If you want to use this offer, you must mention it first in the purchase process/when you contact us, so that we do not waste a lot of time if your application does not go through. (It does not cost anything to apply and the credit will be deleted if there is no purchase)

                                     https://www.resursbank.no


The inside part should be positioned so that it blows heat as much as possible towards the areas to be heated. Open solutions are best for the heat to be distributed as much as possible. If there are walls in the way, it will take longer for the heat to reach everywhere.

If possible, the indoor unit should not be placed near where you most often sit (above sofa, dining table, etc.) due to noise and air flow (even though today's heat pumps make little noise.)
Vi tar service på alle pumper som vi har levert og mange andre merker. Det kan være begrensninger på hvilke merker vi utfører service på, men de fleste store anerkjente merkene går som regel greit. 
Hvis det er snakk om periodisk service/ettersyn med rens av inne- og utedel :Kontakt oss på 45 45 8003
Har du feil på pumpen, kan du ringe 922 88 799
Yes. For pumps bought from us: the complaint deadline of 5 years applies, for private individuals. If the complaint is due to wearing parts or user error, lack of cleaning/maintenance or not having carried out the necessary service, this may result in the complaint not being accepted.

For pumps not purchased from us: If it applies to pumps where the warranty period/warranty still applies, you should contact the person who sold you the pump. If the seller no longer exists, it is possible to see if we can still take on the assignment. We also reserve the right that there may be certain brands we do not "touch"

In all cases : If the pump is very old, it may be worth considering a new one. Maybe troubleshooting and the repair will cost thousands and who knows what will fail next? Also remember that the newer models are better, have more functions and make less noise.
In winter, you will notice that the pump stops occasionally and the warm air stops blowing. This happens when the outdoor unit is defrosting and often lasts 5-10 minutes. There are no fixed intervals for this, but it can happen more often when the humidity outside is high and the outside temperature is low. Some brands have models that defrost less often than others, which is an advantage as there are not as many interruptions in the heating.
When the outdoor unit is defrosting, water will drip, forming ice in the area below. This is completely normal.
Make sure that the area below is not where people travel, as it can get slippery there. It is also important that the water does not run against the wall/foundation wall (especially if the drainage is poor)
Measures should have been taken during installation, but it is also possible to take measures afterwards: such as, for example:
*fit a drip pan with a heating cable, which leads the water away.
*place an electric mat underneath, which causes the water to evaporate.
*place a board that directs the water away from the house/foundation wall.
It is called multisplit. BUT we do not recommend the solutions that exist today. You have to pay almost twice as much (and maybe more, with design and challenging work) and then you get less heat output than 2 separate systems. These systems are also not optimally designed for our conditions here in the north. So for the time being, we prefer not to offer/design such systems.
COP: Nominal power factor for heating: Indicates the ratio between the heat output given off and the input power from the mains. Example: If the pump delivers heat equivalent to 5000W, while the power consumption is 1000W, the COP value is  5.This factor is stated at 7gr outside, 20 degrees inside and that the plant is run at normal operation (40-50% of capacity). At lower temperatures, the factor is stated at maximum capacity.
The higher the COP the better

SCOP:(season COP):Theoretical annual heating factor. This value takes into account temperature fluctuations throughout the year and indicates how much more heat the heat pump at best can supply, compared to what it uses in electricity. Example: With a scope of 5 = In the best case, you can save 80% of electricity compared to using electricity. But in practice it is "impossible" to achieve such a large saving. Anyway, thehigher Scop value given, the better. This is more important than the COP factor.

SEER: Total annual energy efficiency factor for cooling: This factor shows the ratio between the pump's stated cooling capacity and supplied effect in the cooling season. The higher the factor the better
It is fine. The heat pump heats the air in the house. The ventilation system ensures that the air is replaced and that most of the heat is utilized by preheating the air that is drawn in.
The usual is a wall model mounted high on the wall. Then the interior will also better draw in the warm heat that has collected up near the roof.

Floor model is recommended if there are few options on the wall, if you do not want it on the wall or if you have cold floors (basement?). Then you will be able to get exhaust over the floor/low.
Some choose to mount wall models low, but we do not recommend this. In that case, it is important not to angle the heat too far down, especially if you have a floor that cannot withstand the heat.

For information, the floor models do not deliver as much heat as the wall models, but still cost more.
During defrosting of the outdoor part, noises may come from the inner part/pipes. This is completely normal.
There is a 2-year warranty. In the case of consumer purchases (for private individuals), you have a 5-year complaint period. For commercial purchases, the Purchase Act applies (2-year claim period.) This means that you should be able to expect the heat pump, including the installation, to work as it should during this time. Provided that it is used in a normal way, is not exposed to abnormal influences and that cleaning and the necessary inspection and service are carried out along the way. It is expected that you yourself replace wearing parts that can be easily replaced/ and are available to buy. (eg: filter, batteries for remote control)

The Consumer Purchase Act (applies to private purchases):
PRESS HERE

The Purchase Act (applies to business purchases):
PRESS HERE
The electricity costs consist of:

1. STREAM: If you have spot price agreement , you can follow the spot price in the area where you live. Then you will see what the electricity price is for the next 24 hours, hour by hour. From time to time you will see that the electricity is extra cheap and then it will pay off to use the electricity then.
It is NOT recommended to use the washing machine and dryer at night/when you are sleeping/not are home. due to the risk of fire!
SURCHASE / FIXED AMOUNT:All according to agreement with your electricity company.

Check the next day's spot price for Tromsø HERE

AndHERE you can even see roughly how much it costs to use different products right now.

2. ONLINE RENT:  Consists of:
CONSUMPTION TAX< /strong>: 9.51 øre per kWh
ENERGY FUND FEE: 1 øre per kWh

ENERGY LEAD< /strong>: at 6am-10pm it is 23.1øreper kWh. 22-6: 11.6øre per kWh

CAPACITY LEVEL: This is a fixed amount calculated according to < u>averageth3 hours< /u> in the month you use the most electricity(on different days).

These steps are as follows:
Under 2 kW: DKK. 85 in fixed amount
2-5 kW DKK 201
5-10 kW DKK 398
10-15 kW DKK 595
15-20 kW DKK 792
see the full scale at  www.arva.no/hjem
As you can see, a few extra watts for an hour can mean that you suddenly end up on the next step and the bill immediately becomes more expensive.
But how can this be controlled? Some electricity companies have apps that can notify you when you are approaching a limit. Most power meters also have a button you can press to see what you are using at the moment. At arva.no you can also log in and see consumption and the 3 highest daily maximums and the monthly maximum calculated so far. Here you can also order a free SMS or e-mail notification, which notifies you the next day if you exceed your own chosen limit.

On the meter here, after pressing, you see that you are using approx. 4.6kW at the moment. If you use the same amount throughout the hour, you have used 4.6 kWt. Let's say the 3 highest hours of the month were 4.6, 5.3 and 5.35kW. This will be an average of 5.08kW and then unfortunately you ended up just over the limit. It was kr. 398 instead of NOK 201  to pay. Perhaps it was the fact that you used the oven and the tumble dryer at the same time that resulted in NOK 197 extra to pay?  

Such a "mishap" every month will cost you  NOK 2364 a year.

We can usually decide this if you can send us good pictures/video. We will then have a phone conversation afterwards.
In exceptional cases, we can still see if we can come for an inspection, if we have capacity. 

Call us on tel ​922 88 799

The vast majority of pumps have this function.
To avoid frost, it is good to have some warmth.
It varies from brand to brand how low the pump can be set, from 5 to 10 degrees.
ASK US